Together through challenging times - Covid 19

The covid-crisis has shown us how quickly many things can change and how we have to adapt to new realities. For many, these have been difficult years, but for some, these have been times of opportunity. We have all had to embrace and implement change on a scale we did not expect. That is why you should not leave your travel management to chance, but rely on quality and professional support and contact bta first travel ag.

Helpful statistics: Immediately at the start of the pandemic, bta first compiled data of all open bookings for its clients. This list was mainly used by travel managers and insurance companies and showed a summary of all trips that took place, those that were cancelled or still had to be cancelled. And it allowed travel managers and bta first travel to get travellers back home soon.

New solutions: Furthermore, it is important for bta first to get first-hand information. So a survey was sent directly to the travellers to find out what concerns them most in the current situation and what are the current challenges during the trip.
From these valuable insights, it was able to further develop and expand our services.

Safety: With btaSAFETRIP, bta first offers its clients a clear platform with which travellers can be located in real time at any time and immediately informed about current developments and local events.
Efficient travel risk management has become an indispensable element in the modern business travel world. During the pandemic, the tool was further developed with COVID-19 regulations.

**With CIBT Visa, bta first was able to gain a competent and professional partner in the area of visas and entry requirements. By means of a direct link in the travel tool, travelers and arrangers have access at all times to reliable information on visas as well as travel and security information on COVID-19. In addition, users can send their trip to CIBT for checking to ensure that it actually complies with the current entry and health regulations up to the time of departure as at the time of booking.

This valued customer testimonial manifests the professionalism and reliability of bta first:

"In spring of 2020, bta first again supported us in an uncomplicated, efficient and extremely competent manner in bringing our customers back from abroad. We were able to send bta first a copy of the passport, the whereabouts, the original tickets of the travellers as well as the earliest possible departure date by e-mail and without comment. We were immediately sent a flight offer with all the necessary information on departure, transit and entry conditions to Switzerland. We also received regular updates when flights were cancelled or departure times changed. Thanks to the professional work of bta first, we were able to support our customers in the best possible way during this challenging time and get them home as quickly as possible."

Mobi24, Diana Rothenbühler, Assistance Specialist

Contact

bta first travel
MTCH AG
Patrizia Seoane, Sales & Account Manager
Sägereistrasse 20 | 8152 Glattbrugg
043 211 81 82 | patrizia.seoane@btafirst.com | btafirst.com